Director of rooms

Description

Job Description Director of Rooms Reliable and engaging. As a Director of Rooms, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure. What is in it for you: Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the worldAbility to make a difference through our Corporate Social Responsibility activities, like Planet 21 What you will be doing: Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests Ensure employees are informed daily about priorities to personalize service Qualifications Your experience and skills include: Service focused personality is essential Previous experience in a similar leadership role is an asset Prior experience working with Opera or a related system Strong interpersonal and problem solving abilities and the ability to lead by example Additional Information